Claims
Claims analytics
What Claims analytics is What Claims analytics is
Claims > Analytics > Overview shows where the money in your claims book sits and how it moves. It reads the same claims and the same filters as Claims > List, so the two views always agree on which claims are in scope.
The overview opens on the whole book. Narrow it with the filter bar at the top, then select a bar, status or year to open the matching claims in the list with the filters already applied.
The headline The headline
The top card sums up the claims currently in scope:
| Figure | What it shows |
|---|---|
| Gross incurred | The worst case estimate across the selected claims, split into paid and outstanding. |
| Claims | How many claims are in scope, and how many of them are open. |
| Net incurred | The insurer's share of the worst case, after deductibles. |
| Net paid | What the insurer has paid so far. |
| Own share | The deductibles you carry yourself. |
| Liability / Property | Gross incurred per claims line. |
The claim count and the per-line figures link to the claim list narrowed to those claims. The formulas behind the money figures are described in Claim financials.
Charts and tables Charts and tables
| View | What it shows |
|---|---|
| Damage types | Gross incurred per damage type as a paid and outstanding bar. A damage type that exists on both claims lines is labelled with its line. |
| Statuses | The pipeline of claims across your board statuses. |
| Root cause status | How many claims have a confirmed, suspected, undetermined or not yet known root cause, and how much they cost. When some claims still need a confirmed root cause, the card says how many — select it to open them in the list. Root cause analysis opens the root cause page with the same filters. |
| Losses over time | Claims per month, quarter or year of loss. Use Month, Quarter and Year to change the period size. |
| Loss run by year | The same timeline as a table, one row per loss year, with claim count, gross incurred, paid and outstanding. |
Claims without a date of loss are counted in the headline but do not appear in the time chart or the loss run. The overview says so when there are any.
Root cause analysis Root cause analysis
Claims > Analytics > Root cause looks at why the losses happen. It takes the same filters as the overview, and switching between the two tabs keeps them.
| View | What it shows |
|---|---|
| Headline | Gross incurred with a suspected or confirmed root cause, and its share of the total, plus the vital few: how many categories explain 80% of the losses. |
| Root causes | Root cause categories ranked by gross incurred or by claims, with each category's share and the running total. A dashed line marks where 80% is reached. Open a category to see its sub-categories, or select the arrow to see its claims in the list. |
| Claims by category | A donut of the claims with a root cause: the five categories with the most claims, and the rest together as All other. Select a segment or a row to see those claims. |
| Root cause status | How many claims have a confirmed, suspected, undetermined or not yet known root cause, and which ones still need a confirmed cause. |
| Root cause hotspots | A grid of sites and root cause categories, shaded red by gross incurred: each shade is a fifth of the cells, from the least costly to the most. A number in a cell means the cause hit that site more than once — the strongest signal that a fix there will pay off. Hover a cell for its claims and gross incurred, and select it to see those claims. The With a cause column is each site's gross incurred from claims with a suspected or confirmed root cause, and sorts the sites. The grid starts with the top 12 sites; Show all sites lists the rest. |
Filtering the overview Filtering the overview
The filter bar offers the claim list's filters: status, site, claims line, damage type, root cause status, root cause category, root cause, responsible, tags, the financial columns such as worst case estimate and gross paid, and any custom columns your organization added to the claims board. The date of loss filter also offers the presets This year, Last year, Last 3 years and Last 5 years.
With no date of loss filter set, the overview covers the whole book and the time chart chooses a period size that fits the data. Setting a period narrows the claims and the chart to it.
Drilling into the claim list Drilling into the claim list
Selecting a damage type, root cause, status or loss year opens Claims > List with the analytics filters preserved, plus the period or breakdown you selected. The list opens as an unsaved view, so you can adjust the filters, sort and columns — and save it as a saved table view if you want to keep it.
Related Related
- Claims overview — lines, damage types, root causes and the claim list.
- Claim financials — payments, deductible and the finance formulas.
- Saved table views — keep a filtered claim list for later.