Members

Member info

A member in 21RISK is first and foremost an e-mail and name. However, there are also several other properties that can be saved on a user, enabling some more advanced features. you can update an existing user in the tables view:

You can also invite new members simply input the new members email at the bottom of the table and click enter

When opening a member, you will be presented with a dialog where you can manage the member's permissions and role

Keep reading to learn in detail about the different member options.

Role

A member can have exactly one role. The main objective of roles is to allocate permissions to different members. A member will in other words have the permissions assigned to a given role. Does the permissions for that role change, the member's permissions will therefore also change.

Permissions

A member can have permission from 2 origins:

  • Roles
  • Direct assigned permissions

The permissions dialog makes it possible to both view all permissions the user is assigned, as well as making it possible to toggle direct permissions.

In the example above you can see that the member has permission to read actions, published reports and members from the assigned role (hence the R). The member can also create draft reports - a permission assigned directly. Please note, that you can only toggle permissions, that the member

Deleting users

When a user no longer needs access to your organization, you can delete them directly from the user details page. Deleted users immediately lose all access to the organization, including all boards and sites.

To delete a user:

  1. Navigate to the Users page
  2. Click on the user you want to delete to open their details
  3. Scroll to the bottom of the form
  4. Click the Delete button
  5. Confirm the deletion with 2-factor authentication

When a user is deleted:

  • They lose access to the organization immediately
  • Their status changes to "Deleted"
  • They can still be found in the users list by filtering for deleted users
  • All their historical data (created reports, comments, etc.) remains intact

Reactivating deleted users

If you accidentally deleted a user or they need access again, you can easily reactivate them. When viewing a deleted user, you'll see a prominent alert at the top of the page explaining that the user is deleted.

To reactivate a user:

  1. Navigate to the Users page
  2. Filter the list to show deleted users (or search for the user by name/email)
  3. Click on the deleted user to open their details
  4. You'll see a red alert at the top indicating the user is deleted
  5. Click the Reactivate user button in the alert
  6. Confirm the reactivation

Once reactivated, the user regains access to the organization. However, their specific permissions, user groups, and site access will need to be reviewed and configured as needed.

User detail page and Effective Access

Every user has a dedicated detail page with two tabs: Details and Effective Access. You can access it by clicking Open full page in the user dialog.

The Details tab shows the same user form available in the dialog — name, email, permissions, and settings.

The Effective Access tab gives you a complete overview of everything the user can do across the organization:

  • Tenant Permissions — Global permissions like Create Users, Update Sites, Billing, and Create Boards
  • Site Access — Every site the user can work with on boards, with columns showing the source: Direct, Access All Sites, Organization Owner, or Responsibility
  • Board Access — All compliance boards the user has access to, with their board-level permissions
  • Insurance Access — Insurance board access with insurance-specific permissions

This is especially useful for auditing, onboarding, and compliance reviews. Learn more about how access works in How Access is controlled.

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