Property Insurance
Risk Improvements
Risk improvements are a core part of the 21RISK Property Insurance module. They allow you to track and manage recommendations that reduce risk exposure across your insured sites — whether those recommendations come from internal assessments, engineering reports, or insurance audits.
By centralizing risk improvements in 21RISK, you ensure that nothing falls through the cracks and that your organization has a clear, auditable record of what has been identified, planned, and completed.
Who is this for? Who is this for?
Risk improvements are typically managed by:
- Risk managers responsible for tracking and prioritizing risk reduction measures across the portfolio
- Site managers who need to implement specific improvements at their location
- Insurance coordinators who communicate progress to insurers, brokers, and engineering firms
- Engineering firms who produce risk engineering reports with recommendations that need follow-up
Key concepts Key concepts
Risk improvement items Risk improvement items
Each risk improvement represents a single recommendation or action. It captures everything you need to track the improvement from identification through completion:
| Field | Description |
|---|---|
| Name | A clear, descriptive title for the improvement |
| Status | The current workflow status (configurable per board) |
| Site | The site where the improvement applies (set at creation) |
| Description | Detailed information about the recommendation and what needs to be done |
| Due Date | When the improvement should be completed |
| Responsible | The team member responsible for implementing the improvement |
| Cost Estimate | The estimated cost of implementing the improvement |
| Loss Estimate Before | The estimated loss exposure before the improvement is implemented |
| Loss Estimate After | The estimated loss exposure after the improvement is completed |
| Category | A risk improvement category (e.g., fire protection, electrical, structural) |
| External ID | An identifier from an external system or engineering report |
| Tags | Labels for additional filtering and organization |
| Files | Attached documents, photos, or other evidence |
Sub-tasks Sub-tasks
A risk improvement can be broken down into sub-tasks. This is useful when one recommendation requires multiple steps or involves different people. Each sub-task has its own name, responsible person, due date, and completion status — making it easy to track progress on complex improvements.
Engineering report protection Engineering report protection
When a risk improvement originates from an engineering report, certain fields (such as name, description, loss estimates, external ID, and site) are protected. Only group owners can override these values, which ensures data integrity and prevents accidental changes to the original engineering recommendation.
Working with risk improvements Working with risk improvements
Viewing risk improvements Viewing risk improvements
Navigate to Insurance → Risk Improvements to see the table view. The table displays all risk improvements with their current status, compliance level, and other key details. You can sort, filter, and customize the visible columns to suit your workflow.
Tip: Use the column settings (gear icon) to show or hide columns to match your preferred workflow.
Creating a risk improvement Creating a risk improvement
Click the Add risk improvement button in the top right corner of the table or analytics view. Fill out the required fields — at minimum, a name and a site — then save. The improvement will automatically receive the default status configured for your insurance board.
Editing a risk improvement Editing a risk improvement
Click on any risk improvement in the table to open its detail view. Here you can update all fields, add sub-tasks, attach files, and leave comments. A change feed on the right side shows the full history of modifications, so you always know who changed what and when.
Managing sub-tasks Managing sub-tasks
When editing a risk improvement, click Create sub-task to add a sub-task. Sub-tasks appear in a list within the parent improvement and can be marked as completed using the checkbox. Click on a sub-task name to open it and edit its details.
Analytics Analytics
Switch to the Analytics tab to get a visual overview of your risk improvement program. The analytics dashboard includes:
- Risk improvements by site — See which sites have the most open improvements
- Risk improvements by status — Understand how improvements are distributed across your workflow stages
- Risk improvements by category — Identify which categories have the most activity
- Open risk improvements over time — Track whether your open improvement count is trending up or down
- Status over time — View historical and projected status distribution
Tip: Use the site filter in the analytics view to narrow the charts down to specific sites or regions.
Custom columns Custom columns
You can extend the risk improvement table with custom columns to capture data specific to your organization. Navigate to Insurance → Risk Improvements → Settings to manage custom fields. Supported field types include text, number, select (with custom options), and more.
Custom columns appear alongside the built-in columns in the table view and can be used for sorting and filtering.
Permissions Permissions
Access to risk improvements is controlled by the insurance permission system:
- Create — Required to add new risk improvements
- Update — Required to edit existing risk improvements
- Approve — Required to move a risk improvement to a "compliant" status when approval workflows are enabled
Group owners always have full access. Other team members need the appropriate permissions assigned to their role.