Notification Settings

21RISK sends email notifications to your members for important events — such as welcoming new users when they are invited to your organization. The Notification Settings page lets you view and customize these emails to match your organization's tone and branding.

Accessing Notification Settings

Accessing Notification Settings

To access notification settings, navigate to Settings in the sidebar and click on the Notifications tab.

You will see a list of all notification templates available for customization. Each entry shows:

• The name of the notification
• A brief description of when it is sent
• Whether it is currently enabled or disabled

Click on any notification to open its detail page.

Editing a Notification

Editing a Notification

On the notification detail page, organization owners can:

Using Variables

Using Variables

Notification templates support variables — dynamic placeholders that are replaced with real values when the email is sent. Variables are written using double curly braces:

{{ organizationName }}
 

Each notification template lists the available variables in its description. For example, the Welcome Email supports:

• {{ organizationName }} — Your organization's name
• {{ hostWithProtocol }} — The URL of your 21RISK instance

You can use these variables in both the subject and body fields.

Disabling a Notification

Disabling a Notification

If your organization handles certain communications through other channels, you can disable individual notifications. A disabled notification will simply not be sent — no email will go out when the triggering event occurs.

To disable a notification, open the detail page and toggle the Enabled switch off, then click Save .

Reverting to Defaults

Reverting to Defaults

If you want to undo all customizations and go back to the original template, click the Revert to defaults button at the bottom of the detail page. This action cannot be undone — it removes your custom subject, body, and enabled setting, restoring everything to the 21RISK default.

Available Notifications

Available Notifications

More notification types will be added over time, including notifications scoped to individual boards for compliance programs and insurance workflows.