AI
The 21RISK AI Assistant
What the AI assistant is What the AI assistant is
The 21RISK AI assistant is a chat-based helper built into the platform. It can answer questions about your data, help you find and complete work, and automate repetitive tasks — all inside the same access model that already governs the rest of 21RISK.
This article is for administrators and end users who want to understand what the assistant does and how access and cost controls work. The platform-level security model of our AI implementation (how requests are processed, what data leaves the platform, and the trust boundaries involved) is documented separately for security reviewers in our compliance documentation.
Important: The assistant always acts with your permissions. It can only see and change what you could see and change yourself. Granting someone AI access never widens their underlying permissions.
What it can help with What it can help with
- Answering questions about sites, boards, audits, action items and insurance data you already have access to.
- Finding the right place to do something and walking you through it.
- Running supported actions on your behalf (for example creating or updating records) using your own permissions.
- Searching the 21RISK documentation and summarising it for you.
Who can use it Who can use it
AI chat is controlled at two levels:
| Level | Control | Where |
|---|---|---|
| Organization | AI must be enabled for your organization | Settings → AI → Settings |
| User | The user must be granted AI chat access | Settings → AI → Access |
A user only sees the Chat entry when both are true: AI is enabled for the organization, and they have been granted access. Access is granted to individual users or to user groups (everyone in the group gets access).
To grant access, an IT admin navigates to Settings → AI → Access , picks the User groups or Individual users tab, selects who to add, and clicks Add .
Monthly spend limits Monthly spend limits
AI usage has a cost, so 21RISK provides spend controls in EUR:
- Organization limit — a monthly cap for the whole organization (Settings → AI → Settings). When reached, new AI requests are blocked until the next calendar month or until the limit is raised.
- Per-grant limit (optional) — when you grant access to a user or group, you can set an optional monthly cap for that grant, and change it later at any time.
When a person is covered by several grants at once, their effective monthly cap is resolved like this:
- An individual grant with a cap wins for that person.
- An individual grant without a cap falls back to the group level.
- The group level is the most generous (highest) cap among the user's granted groups — and unlimited if any of those groups has no cap.
- If no cap applies anywhere, the user is only bounded by the organization limit.
Tip: Use group grants to manage access at scale, and add an individual grant only when one person needs a different limit than their groups provide.
Choosing models Choosing models
IT admins can choose which AI models are available to the organization and set a default model (Settings → AI → Settings). Prices for each model are shown in EUR. Users can switch models per conversation among the allowed models.
Privacy and your data Privacy and your data
Conversations are stored in 21RISK so you can return to them. Administrators can review usage on the Usage tab. The details of how requests are routed, what is sent to model providers, and how the data is handled are covered in our compliance documentation for security reviewers.