Product/ Safety/ Findings
Findings & actions

Every finding tracked to done

Non-compliances become actions with owners and deadlines. Recurring findings start from a template, the evidence stays on the record, and weekly digests keep every site moving.

The problem

The action list that nobody owns

Finding the problem is the easy part. Making sure somebody fixes it — and being able to prove they did — is where most systems give up.

No owner, no deadline

A finding written as a sentence in a report belongs to everybody, which means it belongs to nobody.

Status is a phone call

Knowing whether the fire door was actually replaced means asking somebody who was standing there.

Nothing survives the year

At the next audit the same finding appears, and nobody can say what happened to the last one.

How it works

Every finding gets an owner and an ending

Non-compliances become actions with a name and a date on them, and the status follows the work instead of the paperwork.

  1. 01

    The finding becomes an action

    Straight from the audit answer, with an owner and a deadline attached.

  2. 02

    The evidence stays with it

    Photos, documents and comments are attached to the finding they belong to, next to its status.

  3. 03

    Overdue does not go quiet

    Open findings and missing owners appear in the Monday digest, and automations can notify the people you choose when something runs late.

safety / findings 7 OPEN · 32 CLOSED
MH Re-instate hot work permit procedure, line 2 IN PROGRESSdue Sep 12
JM Replace damaged fire door, warehouse east RESOLVEDclosed Aug 14
LK Update evacuation plan after layout change IN PROGRESSdue Sep 30
AS Quarterly sprinkler inspection contract OVERDUEescalated
MH Label flammable-liquid cabinets, hall B RESOLVEDphoto attached
Features

What you get with findings & actions

OWNERS

Someone is always on the hook

Every finding gets an owner and a deadline, and findings without an owner show up in the weekly digest.

TEMPLATES

Start from a template

The fire door that won't close comes up on site after site. A template fills in its category, tags, cost estimate and a notes checklist.

DIGEST

Weekly digests

New and closed findings, open actions, missing owners and checks about to expire — in every stakeholder's inbox on Monday.

EVIDENCE

Proof on the record

Photos, documents and comments stay attached to the finding they belong to, next to its status.

REPORTS

Every report it is in

A Reports column shows which reports each finding is in. Filter by one to see exactly its findings.

ANALYTICS

Charts that match the table

Findings analytics take every filter the table does, custom fields included, so both count the same findings.

Keep findings moving with workflow automations that update statuses and send email reminders to the people you choose.

Recurring findings

Closed is not the same as still true

The extinguishers were checked in March. Nobody can say whether they were checked since. Give a finding an expiration, such as every month, and when the check is due again 21RISK reopens it by itself, into a status such as Re-check due, with the change in its history.

Choose fixed periods for checks that belong to a calendar month or quarter, or rolling expiration for checks that count from the last one. The Monday digest lists what expired that week and what expires in the next 30 days, and a template can start every new finding with the same expiration.

safety / findings / warehouse east FIXED PERIODS
Extinguishers in hall B checked and tagged Completed

Must be verified every month. Verified 6 Oct 2026 · Expires 1 Nov 2026

  1. 6 Oct Lars Kjær Re-check due Completed 1 file · tags-hall-b-oct.jpg
  2. 1 Oct Automation Verification expired Completed Re-check due
  3. 12 Sep Lars Kjær Re-check due Completed 1 file · tags-hall-b-sep.jpg
FAQ

Frequently asked questions

How does a finding become an action?

A non-compliant audit answer creates the action directly, so the thing that needs fixing and the record of fixing it stay connected.

What happens when an action goes overdue?

It appears in the weekly digest for the people involved in the board. With a workflow automation, you can also move its status and email the people you choose, rather than leaving it at the bottom of a list.

Do we have to type the same finding on every site?

No. Board admins can set up templates for recurring findings, such as a fire door that does not close or a blocked escape route. A new finding then starts with its name, category, tags, cost estimate, custom fields, a notes checklist and, if it is a recurring check, its expiration already filled in.

Can a closed finding come back when the check is due again?

Yes. Give the finding an expiration, such as every month for an extinguisher check. When the time runs out, 21RISK moves it out of its closed status into the status you choose for expired findings, such as Re-check due, so it shows as open work again. The change is in its history, and notifications and automations run as for any other status change.

Should a finding expire in fixed periods or on a rolling basis?

Fixed periods suit checks that belong to a period, such as every calendar month: closing the finding verifies it for the current month, verifying early does not move the deadline, and a missed month stays visible in its Periods view. Rolling suits checks that count from the last one, such as within 30 days of the last walk-through: each verification restarts the interval.

Can we require a new photo each time?

Yes. Add a Files attached rule to the closed status. With fixed periods, only files attached in the current period count, so last month’s photo does not close this month’s check.

Can we report on one category or group of sites?

Yes. Findings analytics accept every filter the findings table does, custom fields included, so the charts and the table always count the same findings.

Can we see which reports a finding is in?

Yes. Turn on the Reports column in the findings table. It links to the finding’s newest report and lists the others, and you can filter by a report to see exactly the findings in it. The column is in the Excel export as well.

Can a finding be linked to an ISO clause?

Yes, through Frameworks and Controls. Pick the frameworks a findings board works with, such as ISO 14001 or SOC 2, then link each finding to the controls it affects. The Controls column filters the table by control, and every link is in the finding’s history.

Is the history kept?

Yes. Every answer, action and edit is kept in the change history, so what changed since last year is a question you can answer.

Close the loop on every finding

From audit answer to closed action, with the history to prove it.