Privacy Policy

As you review our policy, keep in mind that it applies to all 21RISK brands, products and services that do not have a separate privacy policy or that link to this policy, which we call the “21RISK Services” or “Services.”

  1. What kind of information do we collect?

We collect very little information about you individually, all personal information is limited to name and e-mail address.

We also collect information about how you use our Services, such as the types of content you view or engage with or the frequency and duration of your activities.

Device information: We collect information from or about the computers, phones, or other devices where you install or access our Services, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent Services across your devices. Here are some examples of the device information we collect:

  • Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.
  • Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.

We also collect and store all data you utilize in the dashboard, including but not limited to, data concerning factories, recommendations, notifications and more. All this information is however related to companies and not individuals.

  1. How do we use this information?

We use all of the information we have to help us provide and support our Services. Here’s how:

Provide, improve and develop Services: We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.

Communicate with you: We use your information to send you to communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.

Promote security: We use the information we have to help verify accounts and activity, and to promote safety and security on and off of our Services, such as by investigating suspicious activity or violations of our terms or policies. We work hard to protect your account using teams of engineers, automated systems, and advanced technology such as encryption. We also offer easy-to-use security tools that add an extra layer of security to your account. We use cookies and similar technologies to provide and support our Services and each of the uses outlined and described in this section of our policy. Read our Cookie Policy to learn more.

  1. How is this information shared?

21RISK utilizes third party services for some features including but not limited to search, data storage, error handling. and your data may be shared with these services when using the service.

  1. How will we notify you of changes to this policy?

We will notify you before we make changes to this policy and give you the opportunity to review and comment on the revised policy before continuing to use our Services.

  1. How to contact 21RISK with questions

If you have questions about this policy, you can reach us at hello@21RISK.com or by mail at:

21RISK ApS 
Porcelænshaven 26,
2000 Frederiksberg
Denmark

Cookies & Other Storage Technologies

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.”

We care a lot about privacy, but to deliver the best possibly service we need to use cookies, to sync data across our app. When using the 21RISK dashboard, we will ask for your consent to store this data in your browser. At this time, it is however required to use the dashboard.

This policy explains how we use cookies and the choices you have.

Why do we use cookies?

Cookies help us provide, protect and improve the 21RISK Services, such as by personalizing content and providing a safer experience. While the cookies that we use may change from time to time as we improve and update the 21RISK Services, they generally fall into the below categories of use:

Authentication: We use cookies to verify your account and determine when you’re logged in so we can make it easier for you to access the 21RISK Services and show you the appropriate experience and features.

For example: We use cookies to keep you logged in as you navigate between 21RISK pages.

Security, site and product integrity: We use cookies to help us keep your account, data and the 21RISK Services safe and secure.

For example: Cookies can help us identify and impose additional security measures when someone may be attempting to access a 21RISK account without authorization, for instance, by rapidly guessing different passwords. We also use cookies to store information that allows us to recover your account in the event you’ve forgotten your password or to require additional authentication if you tell us your account has been hacked.

We also use cookies to combat activity that violates our policies or otherwise degrades our ability to provide the 21RISK Services.

For example: Cookies help us fight spam and phishing attacks by enabling us to identify computers that are used to create large numbers of fake 21RISK accounts. We also use cookies to detect computers infected with malware and to take steps to prevent them from causing further harm. Cookies also help us prevent underage people from registering for 21RISK accounts.

Site features and service: We also use cookies to help provide you with content relevant to your locale.

For example: We store information in a cookie that is placed on your browser or device so you will see the site in your preferred language.

Performance: We use cookies to provide you with the best experience possible.

For example: Cookies help us route traffic between servers and understand how quickly 21RISK Services load for different people. Cookies also help us record the ratio and dimensions of your screen and windows and know whether you’ve enabled high contrast mode, so that we can render our sites and apps correctly.

Analytics and research: We use cookies to better understand how people use the 21RISK Services so that we can improve them.

For example: Cookies can help us understand how people use the 21RISK Service, analyze which parts of the 21RISK Services people find most useful and engaging, and identify features that could be improved.

Where do we use cookies?

We may place cookies on your computer or device, and receive information stored in cookies, when you use or visit:

https://www.21risk.com and all subpages

https://app.21risk.com and all subpages

How can you control 21RISK’s use of cookies?

Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. For more information about these controls, visit your browser or device’s help material. Certain parts of the 21RISK Services may not work properly if you have disabled browser cookie use.

Withdrawal of consent

We always ask for your permission before storing cookies in your browser, if however you should want to withdraw your consent to us storing these cookies, the consent can always be withdrawn in your accounts page.

User Agreement

This agreement was originally written in Danish. To the extent any translated version of this agreement conflicts with the Danish version, the Danish version controls.

Statement of Rights and Responsibilities

This User Agreement or Statement of Rights and Responsibilities (“Statement,” “Terms,” or “SRR”) is our terms of service that governs our relationship with users and others who interact with 21RISK, as well as 21RISK brands, products and services, which we call the “21RISK Services” or “Services”. By using or accessing the 21RISK Services, you agree to this User Agreement, as updated from time to time in accordance with Section 13 below. Additionally, you will find resources at the end of this document that help you understand how 21RISK works.

1. Privacy

Your privacy is very important to us. We designed our Privacy Policy to make important disclosures about how you can use 21RISK to share your information with others and how we collect and can use your content and information. We encourage you to read the Privacy Policy, and to use it to help you make informed decisions.

2. Sharing Your Content and Information

You own all of the content and information you share with 21RISK and third parties, and you can control how it is shared.

It is possible for you to share your content and information with third parties through 21RISK’s platform. It is possible for you to administer who has access to which content and information on your account at www.21RISK.com.

Grant permission (consent) for sharing: You are granting your permission (consenting) to your content and information when you choose to share it with a third party. This consent is valid until you explicitly choose to withdraw it, the time limit for the consent has expired or the agreement under which is was made is terminated. 21RISK will, after the explicit consent from you, grant third parties access to your personal information, including access to the specific documents used for the verification of your identity. 21RISK recommends the third parties not to locally store the documents, however, 21RISK cannot be held reliable for any third party’s action or potential mishandling of your content and information. This is the sole responsibility of the third party, which you grant permission to see and use your content and information.

Withdrawal of consent for sharing: If you choose to withdraw your consent, then 21RISK will inform the third parties of your decision and your request of them to delete and cease using your content and information. 21RISK will close the particular access that the third party had for your content and information. 21RISK cannot be held reliable for any third parties’ action before or after the withdrawal of consent. 21RISK can also not be held reliable if the third parties’ choose to not delete your content and information, this is at the sole responsibility of the third parties. Note that even after withdrawal of your consent legislation, such as Anti-Money Laundering laws, might impact and extend the duration for which third parties, or 21RISK, will retain access to your content and information. Withdrawing consent for a third party access to your content and information will not have an influence on your relationship with 21RISK.

Withdrawal of consent for 21RISK: You will have to shut down your account, if you wish to withdraw consent for 21RISK. The 21RISK platform cannot function without permission to see and use your data and you therefore have to close your account in such a situation. Note that closing your 21RISK account includes withdrawing consent for all third parties connected to the 21RISK platform which may have serious consequences for your relationship with the companies in question.

3. Safety

We do our best to keep 21RISK safe, but we cannot guarantee it. We need your help to keep 21RISK safe, which includes the following commitments by you:

  1. You will not upload viruses or other malicious code.
  2. You will not solicit login information or access an account belonging to someone else.
  3. You will not use 21RISK to do anything unlawful, misleading, malicious, or discriminatory.
  4. You will not do anything that could disable, overburden, or impair the proper working or appearance of 21RISK, such as a denial of service attack or interference with page rendering or other 21RISK functionality.
  5. You will not facilitate or encourage any violations of this User Agreement or our policies.

4. Registration and Account Security

21RISK users provide their real names and information, and we need your help to keep it that way. Here are some commitments you make to us relating to registering and maintaining the security of your account:

  1. You will not provide any false personal information on 21RISK, or create an account for anyone other than yourself without permission.
  2. You will not create more than one personal account.
  3. If we disable your account, you will not create another one without our permission.
  4. You will not use 21RISK if you are under the age of 13.
  5. You will keep your contact information accurate and up-to-date.
  6. You will not share your password (or in the case of developers, your secret key), let anyone else access your account, or do anything else that might jeopardize the security of your account.

5. Protecting Other People’s Rights

We respect other people’s rights, and expect you to do the same.

  1. You will not take any action on 21RISK that infringes or violates someone else’s rights or otherwise violates the law.
  2. We can remove any content or information you post on 21RISK if we believe that it violates this User Agreement or our policies.
  3. You will not post other people’s identification documents or sensitive financial information on 21RISK.

6. Special Provisions Applicable to Software

  1. If you download or use our software, such as a stand-alone software product, an app, or a browser plugin, you agree that from time to time, the software may download and install upgrades, updates and additional features from us in order to improve, enhance, and further develop the software.
  2. You will not modify, create derivative works of, decompile, or otherwise attempt to extract source code from us, unless you are expressly permitted to do so under an open source license, or we give you express written permission.

7. Amendments

  1. We’ll notify you before we make changes to these terms and give you the opportunity to review and comment on the revised terms before continuing to use our Services.
  2. If we make changes to policies, guidelines or other terms referenced in or incorporated by this User Agreement, we may provide notice on the 21RISK.com.
  3. Your continued use of the 21RISK Services, following notice of the changes to our terms, policies or guidelines, constitutes your acceptance of our amended terms, policies or guidelines.

8. Termination

If you violate the letter or spirit of this User Agreement, or otherwise create risk or possible legal exposure for us, we can stop providing all or part of 21RISK to you. We will notify you by email or at the next time you attempt to access your account. You may also delete your account or disable your application at any time.

9. Disputes

  1. You will resolve any claim, cause of action or dispute (claim) you have with us arising out of or relating to this User Agreement or 21RISK exclusively in Denmark, and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such claims. The laws of Denmark will govern this User Agreement, as well as any claim that might arise between you and us, without regard to conflict of law provisions.
  2. If anyone brings a claim against us related to your actions, content or information on 21RISK, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim. Although we provide rules for user conduct, we do not control or direct users’ actions on 21RISK and are not responsible for the content or information users transmit or share on 21RISK. We are not responsible for the conduct, whether online or offline, of any user of 21RISK.

     

  3. WE TRY TO KEEP 21RISK UP, BUG-FREE, AND SAFE, BUT YOU USE IT AT YOUR OWN RISK. WE ARE PROVIDING 21RISK AS IS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT 21RISK WILL ALWAYS BE SAFE, SECURE OR ERROR-FREE OR THAT 21RISK WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAYS OR IMPERFECTIONS. 21RISK IS NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, INFORMATION, OR DATA OF THIRD PARTIES, AND YOU RELEASE US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES. WE WILL NOT BE LIABLE TO YOU FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR INCIDENTAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS USER AGREEMENT OR 21RISK, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY ARISING OUT OF THIS USER AGREEMENT OR 21RISK WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, 21RISK LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

10. Special Provisions Applicable to Users Outside the European Union

We strive to create a global community with consistent standards for everyone, but we also strive to respect local laws. The following provisions apply to users and non-users who interact with 21RISK outside the European Union:

  1. You consent to having your personal data transferred to and processed in the European Union.
  2. You will not use 21RISK if you are prohibited from receiving products, services, or software originating from the European Union.

11. Definitions

  1. By “21RISK” or “21RISK Services” we mean the features and services we make available, including through (a) our website at www.21RISK.com and any other 21RISK branded or co-branded websites (including sub-domains, international versions, widgets, and mobile versions); (b) our Platform; (c) other media, brands, products, services, software (such as a toolbar), devices, or networks now existing or later developed. 21RISK reserves the right to designate, in its sole discretion, that certain of our brands, products, or services are governed by separate terms and not this SRR.
  2. By “Platform” we mean a set of APIs and services (such as content) that enable others, including application developers and website operators, to retrieve data from 21RISK or provide data to us.
  3. By “information” we mean facts and other information about you, including actions taken by users and non-users who interact with 21RISK.
  4. By “content” we mean anything you or other users post, provide or share using 21RISK Services.
  5. By “data” or “user data” or “user’s data” we mean any data, including a user’s content or information that you or third parties can retrieve from 21RISK or provide to 21RISK through Platform.
  6. By “application” we mean any application or website that uses or accesses Platform, as well as anything else that receives or has received data from us. If you no longer access Platform but have not deleted all data from us, the term application will apply until you delete the data.

12. Other

  1. This User Agreement is an agreement between you and 21RISK ApS. References to “us,” “we,” and “our” mean 21RISK ApS.
  2. This User Agreement makes up the entire agreement between the parties regarding 21RISK, and supersedes any prior agreements.
  3. If any portion of this User Agreement is found to be unenforceable, the remaining portion will remain in full force and effect.
  4. If we fail to enforce any of this User Agreement, it will not be considered a waiver.
  5. Any amendment to or waiver of this User Agreement must be made in writing and signed by us.
  6. You will not transfer any of your rights or obligations under this User Agreement to anyone else without our consent.
  7. All of our rights and obligations under this User Agreement are freely assignable by us in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
  8. Nothing in this User Agreement shall prevent us from complying with the law.
  9. This User Agreement does not confer any third party beneficiary rights.
  10. We reserve all rights not expressly granted to you.
  11. You will comply with all applicable laws when using or accessing 21RISK.

By using or accessing 21RISK Services, you agree that we can collect and use such content and information in accordance with the Privacy Policy as amended from time to time.

To access the User Agreement in several different languages, change the language setting for your 21RISK session by clicking on the language link in the left corner of most pages. If the User Agreement is not available in the language you select, we will default to the English version.